Tuesday, May 07, 2013

Adobe Creative Cloud 1 - First Impressions

Adobe is really launching the Creative Cloud with CS6.  I decided to have a look.  I'm a very long-term power user of Adobe products, so I have been very curious to see what the Creative Cloud is all about.

The first thing you have to deal with (note that I didn't say "enjoy") is the Adobe Application Manager.  It's a little bit better than its predecessor, but stills seems to think that it is better about downloading apps than, say, the browser. I'm not sure I agree.  It also has some issues (see below).

I have a pretty strong feeling that it brought down my internet connection, which is normally rock solid.  I clicked on a large number of apps to download (who wouldn't, with a new Cloud offering?), and after a few minutes and one successful download/install, the internet connection was hung up so badly that I had to hard reset the Comcast router.  Maybe that was a coincidence.  I started a whole bunch of downloads after reboot, to see.

The next thing I noticed is that two of the apps that I downloaded -- directly from Adobe -- needed updates immediately after I downloaded them!  What's up with that?!

Adobe Lightroom 4.4 shows that it downloaded, but the "Launch App" link is grayed out, and the app seems not to be present in the Applications folder (!?).

This is a fairly major problem because (1) it seems not to have installed the app, and (2) I can't click "Install" because there is no Install link.  Re-launching the Application Manager shows Lightroom 4.4 as "Up to date" but it's not in Applications and I don't believe it's installed.  This seems like a MAJOR BUG.  IT also shows Photoshop and Illustrator and Flash Professional and Premiere all need Updates.  Aaaargh!  I *just* downloaded them, guys!

The installer should have links that take you to a page describing these apps.  I didn't know what Prelude was, or Muse, or Audition, and there was no way to find out from the Application Manager, which is where I was making the download decisions.  The Application Manager also has a fixed-size window.  Why?  It has a scroll bar (more content than will fit) and I have a huge screen. It's annoying to have to scroll to see things that I have plenty of room to see.  How hard is it to make the window resizable?  They even disable the green "maximize" button, which is harder to do, programmatically, than to actually make the window resizable.  And the names of three of their apps don't fit in the window without ellipses (...), which would display easily if I could resize the window (see screen shot above).  A little thing, perhaps, but after 25+ years of app development, you'd think Adobe would be leading the way on UX design, not trailing behind the pack on basic usability issues.

The next thing I noticed is that Dreamweaver CS6 is a lot like CS5.  A lot.  I'm not a big Dw user, but I haven't noticed any differences at all so far.  It's the first app that downloaded so it's the first I'm trying out.  I'll try some of the others.

Hmmm.  There are some serious glitches in mainstay applications that I discover within seconds of using them:

  • If you drag a file onto Photoshop to open it, the app launches but does not open the file.  This behavior has worked (on the Mac) for 20 years. After it is running, if I drop the same file onto Photoshop, it opens.  Bug.
  • The cursor in Illustrator displays with a really bad artifact.  I suspect it's because my "graphics card is not supported", which I learned from Photoshop, but not from Illustrator.  I have a Mac Pro that is about six years old, and works with literally every other app that I have ever tried.  Sorry, Adobe, but "fail".  Below this list is a screen shot of the cursor artifact.  Unusable, right?

All in all, I'm not terribly impressed by the quality of this major release.  Luckily I still have my CS5 apps installed.  I think I'll be going back to them, and possibly canceling my subscription -- a definite downside to the subscription model.

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