Open Letter to Amazon: Sunday Delivery is a joke on you

Hey Amazon,

Your Sunday Delivery is bogus, and here's why.

The Postal Service, your partner in Sunday delivery, is playing you. I just experienced -- for the 5th consecutive time in two different cities, with a 100% perfect FAIL rate -- a package that was not delivered on Sunday.

Today's Story

This may only happen with commercial addresses (which is me), but here's how it goes. The package is "out for delivery"... then after a while, "Carrier is unable to gain access to front door to deliver the package."

Which is total bullshit.  Read on.

I anticipated this, and PROPPED THE DOOR WIDE OPEN. It is visible from the street even if you were driving by (which they didn't even bother to do). I was sitting in the office ALL MORNING waiting for this delivery, because it's important.

Hello?!  "Carrier is unable to gain access to front door...".  Yeah, right.

I also love "Please contact the carrier to resolve." Being somewhat upset with USPS, I tried very hard to contact them, using the Tracking ID and even driving to the closest post office, a major mail-processing facility in downtown Milwaukee. It's closed, at least to anybody like me. I tried calling the 800 number, but they're closed too! The web site only lets me reschedule the package, as though it of course was my fault for not being there. What I want to do is find the driver, the supervisor, and the regional vice president and tell them what a bunch of crap this is.

The USPS Game

I'm pretty sure I know what happened. The guy supposedly driving the truck "out for delivery" maybe drove around the city a bit, maybe not -- but clearly just waited a while and marked the package as unable to deliver. Who would ever know, right? I mean, it's a commercial address, so it's probably closed, and even if not, there's no way it will ever come back around to the driver in any meaningful way. No repercussions. Even if I got to the local supervisor and complained, nothing would happen.  It's plausible that the door was locked on a Sunday, right?

Amazon, DOES USPS CHARGE YOU FOR THIS?

Of course they do. Because it's defensible ... hey, they "tried", right? But they didn't. I know that because I'm not a fool, and this has happened EVERY SINGLE TIME on a Sunday delivery. Even with the door propped open. And there's no audit trail, no GPS log, no accountability. This time I don't have surveillance footage of the street in front, but I'm sitting right here, and if I did have a camera, I guarantee that NO POSTAL SERVICE TRUCK drove down my street. It just didn't happen.

Amazon, only you can fix this

I'm a little irritated, but I'm not completely off my rocker or anything. But what I know is that the only way this will ever work to Amazon's standards is if Amazon looks into it and discovers what a corrupt travesty Sunday Delivery actually is, and either fixes it (with better tracking and accountability) or shuts out the Postal Service and does this themselves.

I'm a big fan of Amazon. I am not a big fan of the US Postal Service.

@amazon #amazonsundaydelivery #amazon